Privacy Policy for Alopex Couriers

Effective Date: Jan 1 2024

At Alopex Couriers, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data. By using our services, you consent to the practices described in this policy.

1. Information We Collect

• Personal Information: We may collect personal details, such as your name, contact information, and address, to provide our courier services.
• Shipment Information: We gather data related to your shipments, including sender and recipient details, package contents, and delivery addresses.
• Payment Information: If required, we collect payment details to process your transactions securely.
• Communication: We store your communication with us, including emails, chat messages, and customer service interactions.
• Website Usage: We may collect data on your interactions with our website, such as IP address, browser, and device information.

1. How We Use Your Information

• Fulfillment of Services: We use your information to process and deliver shipments, handle payment transactions, and respond to inquiries.
• Customer Support: Your data helps us provide support and address any issues or concerns.
• Improving Services: We analyze data to enhance our services, tailor offerings, and improve the customer experience.
• Legal Obligations: We may use your information to comply with legal requirements or respond to legal requests.

1. Information Sharing

• We may share your data with trusted partners, such as delivery drivers, to facilitate the shipment process.
• We do not sell, rent, or trade your personal information to third parties for marketing purposes.

1. Data Security

• We implement security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
• We use encryption, firewalls, and access controls to safeguard your information.

1. Cookies and Tracking Technologies

• Our website may use cookies and tracking technologies to enhance your browsing experience. You can manage these settings in your browser.

1. Third-Party Links

• Our website may contain links to third-party websites. We are not responsible for their privacy practices, so review their policies.

1. Your Privacy Choices

• You have the right to access, update, or delete your personal information. Please contact us to make such requests.
• You can opt out of promotional communications at any time by following the instructions provided in the messages.

1. Children’s Privacy

• We do not knowingly collect information from individuals under the age of 13.

1. Changes to the Privacy Policy

• We may update this policy from time to time, and changes will be posted on our website.

1. Contact Us

• If you have questions or concerns about our Privacy Policy or data practices, please contact us.

By using our services, you agree to the terms and practices outlined in this Privacy Policy. It is important to review this policy periodically for any updates or changes.